Because gifts are customized with care, returns are focused on verified quality issues to ensure complete peace of mind.
Because most items are customized with love, we do not accept change-of-mind returns — but if there's ever a quality issue, we've got you completely covered.
Reach us within 48 hours of delivery with your order ID.
Send clear photos of the issue with a short description of the problem.
Our team reviews your case and arranges a replacement or store credit promptly.
Returns are initiated only for verified quality issues such as defects, incorrect personalization details caused by us, or damage in transit.
We do not accept returns or exchanges for change of mind, incorrect size selection, or gifting preferences. Please review your order carefully before checkout.
A transparent timeline so you know exactly what to expect.
We receive your request and log your case with your order ID and photos provided.
We assess the evidence and verify whether the issue qualifies under our quality guarantee.
We contact you with a clear decision — whether that's a free replacement or store credit.
If approved, we dispatch your replacement or apply your store credit promptly.
Reach out within 48 hours of delivery and our team will take care of everything.
Add NPR more for free shipping. Your order qualifies for FREE shipping!
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